metal health resources
Mental Health Resources

Dial 988 for the National Suicide and Crisis Lifeline

  • The new three-digit dialing code of 988 is connecting people to the existing National Suicide and Crisis Lifeline, where compassionate, accessible care and support is available for anyone experiencing mental health-related distress—whether that is thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress.
  • People can also dial 988 if they are worried about a loved one who may need crisis support.
  • Open 24/7, calls and texts accepted. Learn more

What is mental health?

Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make choices. Mental health is important at every stage of life, from childhood and adolescence through adulthood.

Being healthy emotionally can promote productivity and effectiveness in work, school, or caregiving. It plays an important part in the health of your relationships and allows you to adapt to changes in your life and cope with adversity.

Mental health is essential to living a balanced life. According to the National Alliance of Mental Illness (NAMI), one in five Americans experiences mental health issues, translating to more than 40 million adults a year. It’s important to remember that mental health is health -- it is just as important as our physical health.

Help is here
We’ve provided a wealth of resources here for you to access. Some are through our medical carriers, and many are through federal, state, and local resources.

Access and privacy
You can access services by phone, telemedicine, or in person. Your interactions with these service providers are private and confidential. Counseling topics are never shared with your employer.

Cost 
Many services are free of charge. 

If you need immediate assistance 
Please call 911 if you are in crisis and need immediate assistance.

Employer-Provided Services

Licensed Psychiatrist or Therapist

  • Focus:  Evaluating and treating general mental health conditions such as depression and anxiety. Ability to prescribe medications when appropriate.
  • Format: 1-on-1 sessions. In-person or live video. By appointment.
  • Cost: Deductibles and coinsurance may apply. Check your specific plan details or call the number on your health plan ID card to confirm plan coverage.
  • Privacy: The claim is recorded as “behavioral health,” but subjects are not disclosed to your employer.
  • Contact: View providers on azblue.com.


Nurseline

  • Focus: Help with immediate concerns and referrals to additional resources. 
  • Format: 1-on-1 phone call with a registered nurse. Available 24/7.
  • Cost: No cost to BCBS members. 
  • Privacy: Confidential. No information is shared with your employer.
  • Contact: Call 866-422-2729. This number is also on the back of your medical ID card.


Sharecare

  • Format: Website with content and education about mental health, substance abuse, well-being, and more. Quick, self-service access information you can use to improve your mental health.
  • Cost: No cost to BCBS members.
  • Privacy: Confidential. No information is shared with your employer.
  • Contact: azblue.sharecare.com

1:1 Live Assistance

 

Licensed Psychiatrist or Therapist
  • Format: 1-on-1 sessions. In-person or live video. By appointment.
  • Focus:  Evaluating and treating general mental health conditions such as depression and anxiety. Ability to prescribe medications when appropriate.
  • Cost: Deductibles and coinsurance may apply. Check your specific plan details or call your health plan ID card number to confirm plan coverage.  
  • Privacy: The claim is recorded as “behavioral health,” but subjects are not disclosed to your employer.
  • Contact: View providers on myuhc.com.


TalkSpace

  • Focus:  Evaluating and treating general mental health conditions such as depression and anxiety. Ability to prescribe medications when appropriate.
  • Format: 1-on-1 session with a therapist. Live video or text. By appointment.
  • Cost: Deductibles and coinsurance may apply. Check your specific plan details or call your health plan ID card number to confirm plan coverage.
  • Privacy: Confidential. No information is shared with your employer.
  • Contact: Visit talkspace.com/connect.

 

Virtual Behavioral Therapy and Coaching

  • Focus:  Learning personalized coping tools and techniques designed to help improve your day-to-day life.
  • Format: 1-on-1 sessions with a therapist and a coach. Phone or video chat. By appointment. 8-week program that includes 8 1-on-1 virtual therapy visits and 8 coaching visits.
  • Cost: No cost to UHC members. 
  • Privacy: Confidential. No information is shared with your employer.
  • Contact: Visit ableto.com/exploremore or call UnitedHealthcare at 1-800-896-1067


Substance Use Treatment Helpline

  • Focus:  Providing support and developing personalized recovery plans and resource referrals.
  • Format: 1-on-1 phone call with a recovery advocate. Available 24/7.
  • Cost: No cost to UHC members. Confidential.
  • Privacy: No information is shared with your employer.
  • Contact: Call 855-780-5955.


Applied Behavior Analysis (ABA) Therapy

  • Focus:  For children with autism. Helping to build skills that may help them become self-sufficient.
  • Format: 1-on-1 sessions with a therapist. In-person. By appointment.
  • Cost: Deductibles and coinsurance may apply. Check your specific plan details or call your health plan ID card number to confirm plan coverage.
  • Privacy: The claim is recorded as “behavioral health,” but subjects are not disclosed to your employer.
  • Contact: View providers on myuhc.com.

 

    Nurseline

    • Focus: Help with immediate concerns and referrals to additional resources. 
    • Format: 1-on-1 phone call with a registered nurse. Available 24/7.
    • Cost: No cost to UHC members. 
    • Privacy: Confidential. No information is shared with your employer.
    • Contact: Call 877-365-7949. This number is also on the back of your medical ID card.


      Self-Paced Apps and Websites

       

      SelfCare by Able To

       

      • Focus:  Self-guided program helps you to increase your coping skills, build resilience, and work on your mental health at your own pace.
      • Format:  App-based, with assessments and tracking, mental health resources and tools, and community message boards.
      • Cost:  No cost.
      • Privacy: Confidential. No information is shared with your employer.
      • Contact: Visit ableto.com/begin

       

      liveandworkwell.com

      • Format: Website with content and education about mental health, substance abuse, well-being, and more. Quick, self-service access information you can use to improve your mental health.
      • Cost: No cost to UHC members.
      • Privacy: Confidential. No information is shared with your employer.
      • Contact: Visit liveandworkwell.com.

       

      • Learn more on our dedicated EAP page. 

      • Employees on State medical plan - works with BCBS or UHC - for employer use "State of Arizona" 
        • Before your deductible is met - visits can range from $80-300. 
        • After your deductible is met - TCP: $20 copay, HDHP: 10% coinsurance.
      • Employees not on State medical plan
        • Therapy: $129 for a 25-minute session and $179 for a 50-minute session.
        • Psychiatry: $299 for a 45-minute initial session and $129 for a 15-minute follow-up session.
      • Doctor on Demand app - works with or without insurance coverage | How To Register 

      Specific Topic Areas

      Alcoholics Anonymous - aa.org

      • About - Alcoholics Anonymous (AA) primary purpose is to help alcoholics to achieve sobriety. It is a fellowship of people who come together to solve their drinking problem. AA meetings are free of charge. There are no age or education requirements to participate. Membership is open to anyone who wants to do something about their drinking problem.
      • Format - in-person live meetings 
      • Cost and Privacy - Free and confidential

      National Domestic Violence Hotline - thehotline.org | Text "START" to 88788 | Call 1-800-799-7233

      • About - The National Domestic Violence Hotline provides essential tools and support to help survivors of domestic violence so they can live their lives free of abuse. Speak with highly-trained, expert advocates to offer free, confidential, and compassionate support, crisis intervention information, education, and referral services in over 200 languages.
      • Format - hotline open 24/7 
      • Cost and Privacy - Free and confidential

      Arizona Problem Gambling Helpline | Call 1-800-NEXT STEP or Text "NEXTSTEP" to 53342 | Chat: problemgambling.az.gov 

      Help is available 24/7 and is 100% confidential.

      • The Arizona Division of Problem Gambling (DPG) provides local resources for those seeking help for a gambling problem or those affected by a problem gambler. 
      • Subsidized Treatment/Counseling is available through our network of providers who contract with DPG, offering in-person and telehealth counseling options. A list of providers can be found at problemgambling.az.gov/treatment-counseling/treatment-providers  
      • DPG also offers a Self-Exclusion program, allowing individuals to ban themselves from Arizona casinos and/or event wagering apps for periods of one, five, or ten years - to learn more, visit problemgambling.az.gov/self-exclusion.

      DPG is also available for presentations as part of our outreach, education, and prevention. Visit problemgambling.az.gov/resources/request-a-presenter to request a presenter.

       

      Narcotics Anonymous - na.org

      • About - Narcotics Anonymous offers recovery from the effects of addiction through working a twelve-step program, including regular attendance at group meetings. The group atmosphere provides help from peers and offers an ongoing support network for addicts who wish to pursue and maintain a drug-free lifestyle. Our name, Narcotics Anonymous, is not meant to imply a focus on any particular drug. NA’s approach makes no distinction between drugs, including alcohol. Membership is free.
      • Format - in-person meetings
      • Cost and Privacy - Free and confidential

      National Suicide Prevention Lifeline | 800-273-8255 | suicidepreventionlifeline.org 

      • About - The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals in the United States.
      • Format - hotline open 24/7 
      • Cost and Privacy - Free and confidential


      Crisis Text Line - crisistextline.org | Text HOME to 741741 

      • About - Available from anywhere in the United States, anytime. Crisis Text Line is here for any crisis. A live, trained Crisis Counselor receives the text and responds, all from our secure online platform. The volunteer Crisis Counselor will help you move from a hot moment to a cool moment.
      • Format - hotline open 24/7 
      • Cost and Privacy - Free and confidential

      Main Resources Page - mentalhealth.va.gov 

      Veterans Crisis Line | 800-273-8255, press 1 | Text 838255 | Chat - veteranscrisisline.net 

      • About - If you're a veteran in crisis or concerned about one, the Veterans Crisis Line is a free, confidential resource that connects you to a real person specially trained to support veterans. 
      • Format - hotline open 24/7 
      • Cost and Privacy - Free and confidential


      Be Connected AZ.org | 866-429-8387 (866-4AZ-VETS) | beconnectedaz.org 

      • About - The Be Connected line is a support line, which means you don’t have to be experiencing a crisis situation to call - but you can call in a crisis, also. Here are some examples of when someone might use this line: you are feeling overwhelmed, you need help finding resources of any kind for yourself or your family, or you need assistance supporting a family member or friend who is struggling. 
      • Format - Hotline open 24/7
      • Cost and Privacy - Free and confidential. You can remain anonymous.

      Community Resources

      211.org | Dial 2-1-1

      • About - 2-1-1 transforms lives by linking individuals and families to vital local community services throughout the United States. 2-1-1 Information and Referral Service operates 24/7. Live-operator service is available at all times in English and Spanish, with assistance in hundreds of other languages available via real-time interpreter services. Services available:
      • Format - hotline open 24/7 or via 211.org
      • Cost and Privacy - Free and confidential

      Search your state, county, or city for resources near you. For example: “City of Phoenix Mental Health Resources.”

      Federal Substance Abuse and Mental Health Services Administration
      samhsa.gov/find-treatment

      • About  - The Substance Abuse and Mental Health Services Administration (SAMHSA) is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA's mission is to reduce the impact of substance abuse and mental illness on America's communities. 
      • Format - links to resources for mental health